FIND THE DETAILS FOR OUR RETURN,CANCELLATION & OTHER POLICIES
PRODUCT DELIVERY, RETURN & OTHER POLICIES
Hi! We don’t accept cancellations once the order has been placed. To change your order , please get in touch at thehouseofpandora2017@gmail.
com with your order number and your request. You will need to do so as soon as possible as orders are sometimes shipped immediately.
WHAT HAPPENS IF AN ITEM ORDERED IS OUT OF STOCK?
Our Team will get in touch with you and a refund request will be put in motion. It usually takes 10-15 working days from when the refund request was raised to the amount to reflect in your account. For Cash on Delivery orders, refunds do not apply, as the payment is not yet made.
HOW DO I REDEEM MY STORE CREDIT/VOUCHER?
Enter your voucher code at the checkout and the voucher amount will automatically adjust and reflect against the total amount.
WHAT ARE PRE-ORDER PRODUCTS?
We offer some items for sale before they actually arrive at our warehouse from our factory. And hence a delay in dispatch is possible. Each individual product has a different dispatch timeline. We try our best to dispatch all the products of your order in one shipment for your convenience. In case you have ordered a Pre-order product, your whole order will be dispatched when all the pieces are available. If you wish for us to dispatch some items early please contact us at thehouseofpandora2017@gmail.
Shipping charges is applicable.
Shipping charges depends on your location & weight of the parcel.
We offer FREE SHIPPING for some combos , subscription box, offer boxes & it will be mentioned in the combo itself.
HOW LONG WILL IT TAKE FOR MY ORDER TO REACH ME?
This depends on whether the products in your order are on Pre-order, mode of payment and on your location. We dispatch our products from Monday to Saturday, and it takes another 3 to 10 working days for the order to reach you based on your location. Some products are on pre-order so please expect a short delay in the dispatch of these products.
Mode of payment
1. Prepaid Orders: Once you place an order, we will try and dispatch most products within next two working days itself. But this is based on the product.
2. Cash On Delivery Orders: – We will dispatch your order within two next working days after the cash on delivery order is confirmed. But this is based on the product.
Locations of delivery:
Within Kolkata : Please allow 2 to 5 working days for the courier to be delivered
Metros : Please allow 3 to 6 working days for the courier to be delivered
Non-Metros and Interiors : Please allow 5 to 10 working days for the courier to be delivered
WILL ALL THE ITEMS IN MY ORDER BE SHIPPED IN THE SAME BOX?
We try our best to dispatch all products in one shipment for your convenience. In case you have ordered a Pre-order product the whole order will be dispatched when all the pieces are available. If you wish for us to dispatch some items early please contact us at at thehouseofpandora2017@gmail.
RETURNS WITHIN INDIA:
HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?
We have a no-return policy. Most of our items can be exchanged for a new product or Refund only if the product is defective/damaged or an incorrect order is received by you. Please read the individual product page for more details. Do note, free gifts/products won or received in promotional offers cannot be returned or exchanged.
WHAT IF I RECEIVE A DAMAGED / DEFECTIVE / WRONG PRODUCT?
We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures & parcel opening video at thehouseofpandora2017@gmail.
com / WhatsApp 9903522101
and we will take care of the rest.
DO YOU HAVE A REVERSE PICKUP SERVICE?
No, we don’t have a reverse-pickup service. You will have to courier the product back to us at our address. And we would refund you the courier charges (upto ₹80)borne by you.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
It will take 15 to 25 working days for you to receive a replacement or refund.
WHAT WILL HAPPEN IF MY PARCEL RETURNS TO YOU?
If any parcel returns to our studio because of absence of receivers/ Unclaimed / Wrong address etc then our team will get in touch with you for resending your parcels. But shipping charges will be applicable.
IS CASH ON DELIVERY AVAILABLE?
Yes, On orders above ₹1000.
Before processing your orders our team will call you for the confirmation.
After your confirmation your order will be processed.
But if we won’t be able to contact with you within 72 hours of placing orders, your order will be canceled automatically.